SISU Sense FAQs
YOUR GUARD WILL ARRIVE TO YOU IN A DORMANT STATE
To receive full benefit of the battery life, you must activate it within five months of receiving it.
IMPORTANT: BATTERY LIFE EXPECTANCY
Expect the battery to last for up to 170 hours of active use.
PAIRING (after downloading the SISU Sense app)
To initially pair with your device, insure that only your own SISU SENSE mouthguard is within range of your phone. Device will not pair if someone else’s guard is within the vicinity. Once activated, allow up to 15 seconds to connect with the App.
WHY ISN'T MY SISU SENSE SYNCING WITH THE APP
IN ORDER TO ACTIVATE YOUR GUARD, WHEN FIRST MOLDING, KEEP IT SUBMERGED IN 200° FAHRENHEIT WATER FOR FOUR MINUTES. YOUR GUARD WILL NOT SYNC UNTIL IT IS SUBMERGED FOR 2 MINUTES.
WILL I NOTICE THE CHIP AFTER I FIT THE GUARD?
The electronic chip is nestled between your upper gum and cheek where there is ample room. You can expect the same level of comfort that SISU is famous for. The SISU Sense is re-moldable, allowing you to get the perfect fit.
SYNCING THE DEVICE AFTER A GAME
This is not a ‘’real time’’ product. Remove the guard from your mouth to sync, keep within 5 feet of your phone to insure proper connection. When the app is open it will sync automatically. It can be in the background but must be open in order to sync.
If the athlete registers a major hit, a text alert will be sent to the designated emergency contact. The notification occurs once the athlete’s chip is synced with the app.
LOW BATTERY WARNING
Check your App regularly, it will give approximately two weeks of notice before it expires.
CONTINUED USAGE AFTER THE BATTERY EXPIRES
Once the battery is no longer working, you may continue to use the mouthguard for dental protection for up to one year from the date of purchase.
CARING FOR YOUR SISU SENSE
Clean your SISU Sense the same as your other SISU Mouthguards- mild soap or use a non-whitening toothpaste. Don’t use harsh cleansers that contain alcohol or cleaning tablets. Consider our SISU Fresh Spray to clean and freshen your mouth guards.
Just as other devices worn in the body that contain electronic batteries, the battery within SISU Sense is safely encased.
- Enable or disable notifications – adjusted in settings page
- Adjust the color theme
- Questions on how to use app? Getting Started Tutorial can be found in the settings
- LIVE CHAT is available via ‘Chat with us’ during regular business hours EST
- Order Mouthguard directly from the app