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SISU Sense FAQs


WHY ISN'T MY SISU SENSE SYNCING WITH THE APP

IN ORDER TO ACTIVATE YOUR GUARD, WHEN FIRST MOLDING, KEEP IT SUBMERGED IN 160° FAHRENHEIT WATER FOR TWO MINUTES. YOUR GUARD WILL NOT SYNC UNTIL IT IS SUBMERGED FOR 2 MINUTES.

SISU SENSE IS A BETA-STAGE PRODUCT

We are looking forward to your participation as a key part in helping us to perfect our product. With your help and feedback, we can fully realize the potential of this useful and exciting new technology.

IMPORTANT: BATTERY LIFE EXPECTANCY

Expect the battery to last for up to 170 hours of active use. Be aware that it will activate at a temperature of 80° Fahrenheit. To get the most effective use out of your SISU Sense, we highly recommend that you keep the guard in a cool environment when it is not in use (just as you would with any piece of electronic equipment). To save battery life, keep it cool, and consider purchasing a cold pack for those times when your guard is not in use and will be exposed to temperatures 80° and above. The battery will automatically turn off after five minutes when the temperature is below 80° F.

YOUR GUARD WILL ARRIVE TO YOU IN A DORMANT STATE

To receive full benefit of the battery life, you must activate it within five months of receiving it.

LOW BATTERY WARNING

Check your App regularly, it will give approximately two weeks of notice before it expires.

CONTINUED USAGE AFTER THE BATTERY EXPIRES

Once the battery is no longer working, you may continue to use the mouthguard for dental protection for up to one year from the date of purchase.

WILL I NOTICE THE CHIP AFTER I FIT THE GUARD?

The electronic chip is nestled between your upper gum and cheek where there is ample room. You can expect the same level of comfort that SISU is famous for. The SISU Sense is re-moldable, allowing you to get the perfect fit.

PAIRING (after downloading the SISU Sense app)

To initially pair with your device, insure that only your own SISU SENSE mouthguard is within range of your phone. Device will not pair if someone else’s guard is within the vicinity. Once activated, allow up to 15 seconds to connect with the App.

TEST THE ACCELEROMETER

If you are unsure the chip is functioning properly, use the built in test function. In the settings page, tap on “Test Accelerometer”. Press the TEST button, hold your mouthguard close, and shake it for 15 seconds. If your accelerometer works but the app shows no hits you may not have recieved any significant impacts or your device may not be in range.

SYNCING THE DEVICE AFTER A GAME

This is not a ‘’real time’’ product. Remove the guard from your mouth to sync, keep within 5 feet of your phone to insure proper connection. When the app is open it will sync automatically. It can be in the background but must be open in order to sync.

EMERGENCY CONTACT

If the athlete registers a major hit, a text alert will be sent to the designated emergency contact. The notification occurs once the athlete’s chip is synced with the app.

OTHER FEATURES

  • Enable or disable notifications – adjusted in settings page
  • Adjust the color theme
  • Questions on how to use app? Getting Started Tutorial can be found in the settings
  • LIVE CHAT is available via ‘Chat with us’ during regular business hours EST
  • Privacy Policy available for viewing on www.sisuguard.com
  • Order Mouthguard directly from the app

CARING YOUR SISU SENSE

Clean your SISU Sense the same as your other SISU Mouthguards- mild soap or use a non-whitening toothpaste. Don’t use harsh cleansers that contain alcohol or cleaning tablets. Consider our SISU Fresh Spray to clean and freshen your mouth guards.

STORAGE

To preserve battery life, store your guard in temperatures less than 80° F.

BATTERY SAFETY

Just as other devices worn in the body that contain electronic batteries, the battery within SISU Sense is safely encased.

ANDROID APP IS IN DEVELOPMENT
Read more information about sports injuries and concussions here:
blog.sisuguard.com/how-common-are-concussions
blog.sisuguard.com/what-is-a-concussion