SISU Mouth Guard

FAQ

Please call us at 1-800-444-0570 or e-mail us at customerservice@sisuguard.com with any unanswered or additional questions about your SISU mouthguard!


PURCHASING

What are my payment options?

We accept Visa, MasterCard, and American Express.

How do I purchase/redeem gift certificates?

To purchase a SISU gift certificate, click here. If you are the recipient of a SISU gift certificate, you can redeem your gift certificate here.

How do I use a coupon?

To use a coupon, select “View Cart” after adding items to your cart. Then, enter your coupon code into the box located at the bottom of your shopping cart.

Does SISU ship internationally?

We are able to ship to the continental United States as well as Alaska, Hawaii, Canada, Puerto Rico and Guam.
PLEASE NOTE that Canadian orders should be allowed 12-14 business days for delivery.


MY ORDER

How do I track my order?

When your order is processed, a tracking number is added to your order/invoice page. A notification with this number will be to sent to you via an automated email. Once you receive this email, you can track your order by selecting "My Account" at the top right side of the SISU site.

How do I change or cancel an order?

Select "My Account" at the top right side of the SISU site to view orders you have placed. Then, select “Change Quantities / Cancel Orders” to find and edit your order. PLEASE NOTE that once an order has begun processing or is shipped, it can no longer be edited.
If you’d like to have funds returned or make any additional changes, please contact a customer service agent at customerservice@sisuguard.com.

How long until my order is shipped?

Please allow 2-4 business days for your order to be processed and shipped. For USPS first class packages, please allow 5 business days. For orders being shipped to Canada, please allow 12 business days.

My order never arrived, or an item is missing from my shipment.

Select "My Account" at the top right side of the SISU site to track your order. Check to see that all items in your order have shipped. If your order displays your Package Tracking Numbers, contact the shipper to confirm your packages were delivered. If your packages each show a status of "Delivered," please contact customer service for assistance.

I received the wrong product.

If you believe that you have received the wrong product, please contact customer service within 72 hours of receiving the product (customerservice@sisuguard.com).

What is your return policy?

You may return or exchange your purchase, provided it is unopened and in its original packaging, within 30 days of receiving the order. Once the package is opened it cannot be returned.

My SISU mouthguard is defective. Will you replace it?

We replace defective mouthguards at no charge provided you report the problem within 30 days of receiving the order.

How do I print a receipt of my purchase?

To print a receipt of your purchase, select "My Account" on the top right side of the SISU site. Or, refer back to your original confirmation email. Either of these pages can be printed as a receipt.

What kind of warranty does SISU offer?

Our warranty and disclaimers can be found by clicking this link.


MY ACCOUNT

How do I create an account?

To create an account, follow these three steps:

1) Select "My Account" at the top right side of the SISU site.
2) Enter your e-mail address.
3) Select "I am a new customer."

After completing these steps, follow the prompts to complete setting up your account.

How do I edit my account information?

Select "My Account" at the top right side of the SISU site to edit your account information.

I forgot my password.

Select "My Account" at the top right side of the SISU site. Under the login box, you’ll see a link that says, "Forgot your password? Click here." Follow the link to be sent an e-mail with your password.

What is SISU’s privacy policy?

Our full privacy policy can be found by clicking this link.

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